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Dear Granite Wireless Customer,

 

"Important Update - August 24, 2010"

On September 27th, we will be migrating your email account to a new email platform. This new email platform will offer increased reliability and an up to date web interface with a variety of helpful features.

During this migration, we will be standardizing all email accounts. This may mean a couple of minor changes to the way you receive your email today. Your password will also be reset as a security measure - you can modify your password by logging in at http://mail.bertramwireless.com.

If you haven't received the email with this announcement along with your  username and temporary password you will be receiving it shortly.

Please click the PDF icon below for instructions.

pdficon

Click to View or Right Click and 'Save As Target"

In depth details on how to configure your new email account is available at http://www.granitewave.com/emailmigrationinstructions.pdf. This document contains step by step instructions on how to setup your email account in Mozilla Thunderbird, Microsoft Outlook and Apple Mail. It also contains the information you will need to setup your account in any other email client of your choice.

You can also check your email through a web browser at http://mail.bertramwireless.com.

FREQUENTLY ASKED QUESTIONS

When will this migration take place?

The migration will be complete by 8AM on September 27th. On this day, all your email will begin to arrive on the new email servers.

Will my existing email be transferred?

No, your existing email will not be transferred to the new email server. However, you will be able to access your old email for up to 30 days at http://old-email.granitewave.com.

Who can I contact for assistance?

If you are having trouble accessing your email after following the instructions at http://www.granitewave.com/emailmigrationinstructions.pdf, please contact the Granite Wireless support desk at (715) 524 8288.

If you have any questions regarding this email migration, please contact Granite Wireless at (715) 524 8288.
 
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3rd Party Applications

Granite Wireless, Inc. does not support: Vonage, Skype, Magic Jack or other 3rd party VoIP products and is not responsible for the individual performance of these or other products.

These applications adversely affect the speed and reliability of your internet connection.

If you choose to use these applications Granite Wireless, Inc. accepts no responsiblility for latency issues related to your internet connection.

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New Business Services

Granite Wireless and Business - "A Great Combination"! Fiber Connectivity, MS Exchange, State-of-the-Art Virus/Spam Filtering, Web Development, Server Collocation and more to come.

Enhancing Your Online Experience

GraniteWave.com is our NEW Corporate site. From here you will be able to link to any of the areas we serve. Also located here are area specials and online classes. Visit soon and often to stay up to date on the World of Wireless. 

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